Technical Support Specialist
|Salary Range:||Based on Experience|
|Benefits:||Medical, Dental, 401K, Vacation, Sick|
|Employment Type:||Full Time|
|Description:||Equus is currently seeking a Technical Support Specialist to join our Service team at our corporate location in Minnetonka, MN. The Support Representative will be responsible for assisting customers by providing phone support and troubleshooting of computer hardware, including desktops, notebooks, and servers. |
|Duties:|| Maintain a high standard of customer satisfaction while following Equus policies, procedures and warranties.|
Research, resolve and respond to various customer inquiries received via telephone, e-mail and voicemail.
Maintain working knowledge of companys products, applications and services.
Collaborate with internal departments to ensure that technical support issues are properly addressed.
Document daily tasks in our computer tracking system.
Document trouble-shooting procedures, current status and resolutions for all contacts.
Provide communication on all escalated issues to management and other support teams.
Document progress of all escalated incidents.
|Qualifications:|| AA or other 2 year technical degree in related discipline and 1+ years experience in a technical support environment.|
Strong troubleshooting, customer service, organization, and communication skills are essential.
Thorough knowledge of software/hardware related issues
Ability to interact in a professional manner with both internal and external customers.
This job is no longer active. Please click here to see current job listings.