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IT Network Server Technician

Location:Minnetonka, MN
Benefits:Equus is a 100% employee-owned company through its Employee Stock Ownership Plan (ESOP.) Under the ESOP, Equus employees are empowered and directly benefit from their hard work and the success of the company. An ESOP gives employees a greater sense of ownership, and is a great instrument for attracting and retaining talent. For partners, Equus' ESOP signifies dedicated support from employees who are committed to providing a first-rate product and continued follow-through. Additional employee benefits include medical, dental, 401k retirement savings plan, paid holidays, vacation and sick leave, life insurance, medical and dependent care reimbursement accounts.
Employment Type:Full Time
Department:Equus Corporate Services
Description:The Network Technician will monitor and troubleshoot to maintain high availability of network (both LAN and WAN), facilities systems, voice systems (telecommunications), hubs and routers, and servers through the use of system management tools. This role includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links. In addition, the role analyzes and resolves end user software program and connectivity issues, and provides end user training where required.

KEYWORDS: IT Network Technician, Help Desk - Level II, IT Generalist, VOIP experience, Virtualization, VMware, MS Hyper-V, Internal customer service, Network, Servers, IT collaboration
Duties:• Collaborate with network analysts and designers to create optimal network design topologies and configurations.
• Work with end users and department heads to identify and document required network service levels. Work to meet service level agreements with end users.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintain servers, including e-mail, print, and backup servers and their associated operating systems and software.
• Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
• Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Monitor and test network performance and provide network performance statistics and reports.
• Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Support development and implementation of networking projects and new technology installations.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
Qualifications:• College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
• Working technical knowledge of network and PC operating systems, including Microsoft operating systems and Linux.
• Extensive application support experience with Microsoft products.
• Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP, iSCSI and Cisco products.
• Ability to operate network component analyzers, scanners, and testers.
• Hands-on hardware troubleshooting experience.
• Understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Ability to conduct research into networking issues and products as required.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Equus Computer Systems is the leading provider of integrated computing, managed, and mobile solutions to the North American value-added reseller channel. Equus has custom-to-built, ready-to-ship, business-class desktop, notebook, smartphone, tablet, PC workstation, IT server, and PC storage solutions. The success of Equus stems from quality, efficiency and value.

Since 1989, Equus Computer Systems has established itself as one of America's leading provider of build to order computer systems with 6 regional manufacturing and service centers which provide national coverage with a local presence. Equus Computer Systems is providing solutions to the needs of business to business as well as vertical markets such as medical, security, audio/visual, point of sale and much more. Education and government agencies look to Equus for technology to meet their changing needs and requirements. Our systems are delivered through an extensive network of value added resellers, system integrators, and original equipment manufacturers who develop custom software applications for embedded and vertical markets. Equus recognizes the importance of utilizing name brand components and adheres to the ISO 9001 specifications.


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